Citrine and Sage Aesthetics - POLICIES

It is our mission to provide our clients with a calm & relaxing environment. With all respect, we kindly request our guests to observe our Policies. When you schedule your appointment with us, you are agreeing to these policies.

1. LATE ARRIVALS
It is best to arrive 10 minutes before your scheduled start time. If you arrive later than the scheduled start time, we still have to end your treatment on the initial scheduled end time. Please keep in mind that you will be charged for the cost of the initial scheduled appointment. In order to get the most of your treatments by us, please be on time! Arriving early will not guarantee your service will start before your scheduled appointment time.
2. CANCELLATIONS/RESCHEDULING
Your appointment is very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours’ notice prior to your scheduled appointment time for cancellations or rescheduling of appointments. Please notify us by e-mail if your cancellation is outside of our normal business hours or you’re unable to reach us by phone: contact@citrineandsageaesthetics.com ANY APPOINTMENTS CANCELLED/RESCHEDULED OR CHANGED WITHOUT POLICY’S HOURS’ NOTICE WILL RESULT IN A CHARGE EQUAL TO 50% OF THE RESERVED SERVICE AMOUNT.
ALL “NO SHOWS” WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT. FOR A SCHEDULED TREATMENT USING YOUR GIFT CARD, IT WILL BE CONSIDERED REDEEMED AND VOIDED ON THE DATE OF YOUR APPOINTMENT.
We recognize the time of our clients and therapist is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Please remember that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. You will receive reminders about your appointment, however, not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely. It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.
3. SICK OR FEELING UNWELL
If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a hydrafacial, or other facial service, while sick is not recommended and, in some cases, can make you feel worse.
4. PAYMENT POLICY
A valid credit card number is required at the time of booking. This policy also applies to gift cards. Full payment is due at time of service. We accept Visa, MasterCard. We do not accept personal checks.
5. MEDICAL CONDITIONS
Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services. Some treatments are not recommended for guests who have certain conditions. For your safety we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions: Cancer, swollen or painful lymph nodes, undiagnosed skin rash or thrombosis, open sores, diabetes, blood disorder and disease Please note that individuals who have received Botox or Dermal fillers (any injectables), chemical peels, micro-needling, micro-blading, permanent makeup/tattoo, cosmetic treatments with laser or ultrasound, must wait at least 2 weeks before any facial treatment can be performed. Individuals prescribed Accutane (Isotretinoin Therapy) must wait 6-12 months after completion of the prescription before any facial treatment can be performed.
6. PRICES AND SERVICES
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
7. GIFT CERTIFICATE POLICY
Gift certificates may be purchased online at https://www.citrineandsageaesthetics.com/
Please remind to your receiver of the gift card to show a printed version of the email to check out their gift certificate upon arrival at our spa. Gift certificates are non-refundable. We will, however, allow them to be transferred to another party. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash.
8. REFUNDS We are constantly striving to create an environment founded in excellence, quality, and most importantly – the safety of our clients. For this reason, we cannot accept skin care product returns (with exception to clear defects in packaging or product) once your purchase has been completed. Therefore, skin care products, services and gift cards are non-refundable.
9. PERSONAL BELONGINGS
Please leave all jewelry and valuable items at home. Citrine and Sage Aesthetics is not responsible for any lost or misplaced items.
10. GRATUITY
Gratuities are not included in the price of services. Gratuities are graciously accepted by personnel. If you wish to show appreciation for a job well done or service enjoyed, eighteen to twenty percent of the total service is an industry standard.
11. QUIET ENVIRONMENT
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in.
12. CHILDREN & VISITORS ACCOMPANYING THE CLIENT
Due to our limited seating to maintain Citrine and Sage Aesthetics ambiance, the facilities are reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas, including those complying with our age restriction policy. For the safety of your children and the comfort of other guests, this policy is strictly enforced.
13. AGE REQUIREMENTS
All spa guests must be 12 years of age or older, minors must be accompanied by their parent or legal guardian. All guests under the age of 18 must bring a signed consent form.
14. DECENCY AGREEMENT As hospitality professionals, we are committed to cultivating a safe and inclusive community for anyone who steps through our doors – clients and team members – and to take action when this ideal fails to be upheld.
By visiting our shop, you agree that any instances of discrimination, racism, misogyny, or aggression will not be tolerated and may have consequences, up to being removed from our community. The purpose of this Decency Agreement not to promote blanket 'cancel culture.' Rather, its purpose is to create the healthy boundaries we need to protect decency, to be actively anti-racist, to be open to dialogue in teachable moments, and to be decisive with egregious behavior.
15. PLEASE NOTE: that it is at the shop’s discretion to stop a service or refuse a service, if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the client’s information provided at the time of consultation, medical history, injuries, or composition.